Return & Refund Policy

We want return and refund requests to be clear and straightforward. Please review the terms below before sending an item back.

Return Window

You may request a return within 30 days of delivery.

Return Eligibility

To qualify for a return, the item must be unused and resalable. Proof of purchase or an order number is required. Certain products may be non-returnable for hygiene, safety, customization, final-sale, or other reasons.

Start a Return

1. Email service@plldlc.com with your order number, the item involved, and the reason for your request.
2. Wait for return authorization and instructions.
3. Do not send products to any address before receiving instructions from us.

Return Shipping

Return shipping responsibility for change-of-mind returns: Customer.

Return shipping responsibility for verified damaged, defective, or incorrect items: us.

Refunds

After an authorized return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method within 7-10 business days. Your bank or payment provider may require additional processing time.

Contact

Questions about returns or refunds can be sent to service@plldlc.com.